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This page sets out how 364ace operates its terms, what applies to your account, and what actions you can take under our policy. Access to our platform depends on your local law and eligible region — read through the sections below before you continue.
operates under terms that apply differently depending on where you are and what your local law permits. We do not make blanket eligibility claims — whether you can open an account and transact on this platform is a matter for your own jurisdiction. If access is available in your eligible region, your account activity — including deposits made via Upay or Bank Transfer — is governed by the version of our terms published at the time of your activity. We update terms when our services or obligations change, and we aim to notify you through the account area before material changes take effect. Your continued use after a change is published constitutes acceptance of the revised terms. We do not retroactively apply new terms to past transactions. Transactions processed through local payment methods such as Upay and Bank Transfer are recorded in your account wallet history. If you believe a transaction record is incorrect, the process to raise that is covered in the rights section below. We encourage you to read the terms in full and to contact support if any section is unclear before you proceed.
Our legal terms do not cover every service you might encounter through links or embedded content on this platform. Here is a clear breakdown of what falls inside and outside the scope of our policy.
The terms govern how your account is created, verified and maintained. Login behaviour, session continuity across devices and account suspension procedures all fall within scope. Your account details and activity records are held under the same policy framework.
Deposits and withdrawals processed through Upay and Bank Transfer are covered by our transaction policy. The amount, method and status of each transaction appears in your account wallet. Disputes about specific transaction entries should be raised through the support route named in this policy.
Game content, odds displays, promotional notices and lobby information shown on 364ace fall within the scope of our editorial and platform terms. We do not make claims about third-party content shown through embedded studio feeds from CQ9, Joker, Pragmatic Play or JDB beyond what those providers publish themselves.
External links, payment processors beyond our named rails and any service you access after leaving 364ace are outside the scope of this policy. We are not responsible for the terms, data practices or service quality of any third-party provider you interact with independently.
Our policy gives you concrete steps to manage how your information is held and corrected. You do not need to submit a formal legal request for routine account matters — most actions are available directly from within your signed-in account area. Navigate to your account settings to review the personal details we hold on file; if any detail is out of date, use the edit fields shown there to submit a correction. Transaction records, including Upay and Bank Transfer history, are listed in the wallet section of your account — check these if you need to verify a deposit or withdrawal entry. For anything outside routine self-service — a data question, a policy clarification or a request to close your account — contact our support team through the routes listed in the support section below. We respond to account-related requests through the same channels, and we do not route policy questions to a separate team.
Open the wallet section of your signed-in account to see a full list of transactions, including all Upay and Bank Transfer entries. Each row shows the method, amount and status at the time of processing.
Go to account settings and use the editable fields to update your name, contact details or linked mobile number. Save changes and check the confirmation message shown on screen before closing.
Contact support directly if you need clarification on any section of these terms. Your question is handled by the same team that manages account issues — no separate policy department or delay queue.
Submit a closure request through the live chat or email route. Our team will confirm the status of any pending transactions in your wallet before the closure is finalised, so your account balance is not stranded.
All policy-related contact goes through the same support routes we use for account and transaction questions. Use the channel that works for you — there is no separate legal inbox.
Open the chat widget from any page on 364ace while signed in. Describe your policy question or account issue and the team will pick it up from there. This is the fastest route for straightforward clarifications.
Send a written request to the support email address published in the contact section of this site. Email is suited to detailed policy questions, correction requests or anything that needs a written record you can refer back to.
The help section in your signed-in account area covers common policy questions and account procedures with step-by-step instructions. Check there first — many routine questions about wallet records and account details are answered without needing to contact support.
Account security and data handling are not afterthoughts — they are built into how each part of your 364ace account works. Here is what that means in practice.
We collect only the information needed to operate your session, process transactions and respond to support requests. We do not sell or share personal data with third parties outside our service providers, and we do not use your data for purposes unrelated to your account activity.
Our site uses cookies to maintain your logged-in session and remember your device across visits. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect session continuity, particularly on mobile browsers returning to the lobby.
Your password and account credentials are your responsibility to keep private. If you suspect your account has been accessed without your knowledge, contact support immediately via live chat. We do not ask for your password through any support channel.
We retain account and transaction records for as long as required by our operating obligations. When you request account closure, we follow our retention schedule before removing personal data. The timeline and scope of that process are available on request through email support.
These are the questions we hear most from people reading through our legal terms. If something is not covered here, reach out via live chat or email.
Access to 364ace depends on your local law and whether your region is eligible. If your region supports access, the published terms apply to your account from the moment you register. We recommend checking your local legal position before opening an account or making a deposit.
Yes. Sign in and go to your account settings to review the personal details we hold. For a more detailed data request — including historical records — contact us by email with your account details and we will respond through the same channel.
Use the editable fields in your account settings to update standard contact details or your mobile number. For corrections to identity information submitted during verification, contact support directly — those changes require our team to review before they are applied.
Every deposit and withdrawal processed through Upay or Bank Transfer appears in the wallet section of your signed-in account. Each entry shows the method, amount and processing status. If an entry looks incorrect, raise it through live chat or email with the transaction reference visible in your wallet.
Send your question or objection through the email support route. Written contact is better for policy disputes because it creates a record both sides can refer back to. We review all policy-related submissions and respond within the account support process.
We publish a notice in the account area before material changes to our terms take effect. Check the notification area when you sign in. Continued use of the platform after a published update is treated as acceptance of the revised version of our terms.