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These terms set out how your 364ace account works — what we ask of you, what you can expect from us, and how transactions through Upay or Bank Transfer are handled within this platform. Access and use depend on your local law and the eligible regions we serve.
Opening an account on 364ace means you have read and accepted these terms in full. We keep this document in plain language so you can act on it — not just store it. Every section describes a real obligation or a real choice you can make. If any part is unclear, reach us through the support routes listed on this page before you continue. Transactions on this platform — including deposits made through Upay or Bank Transfer — are subject to the conditions set in your account wallet section. We do not apply payment rules unilaterally; any limit or hold is shown to you in the relevant account screen before it takes effect. If a transaction is declined, the reason is displayed at the point of decline. We do not retain funds without notification. These terms apply to all account activity from the moment your registration is confirmed. They may be updated; when that happens, we notify you through your registered contact before the change takes effect. Continued use of the account after that notification is treated as acceptance. If you do not accept a change, you may close your account and request that any wallet balance is returned through your original payment method. Access to this platform depends on your local law and the eligible regions we serve.
Not every action on this platform falls under the same rule. This section draws a clear line between what our terms govern directly and what sits outside their reach — so you know exactly where to look if a question comes up.
Login, registration, session management and account closure are all governed by these terms. If you lose access or need to update your credentials, the process is described in your account settings screen. We handle these steps directly.
Deposits and withdrawals processed through Upay or Bank Transfer are covered by these terms. Limits, holds and refund conditions are shown in the wallet section of your account before any transaction is confirmed.
Game content supplied by CQ9, Joker, Pragmatic Play and JDB is available in the lobby. Our terms cover your access to that content and the conditions of play, but individual game mechanics are set by the respective studio.
Payment processors, network providers and any external link you follow from this site operate under their own terms. We are not responsible for conditions set by third parties. Check their published terms directly if a question arises there.
These terms are not one-directional. You hold several practical rights that you can act on at any time through your account or by contacting our support team. Knowing what those options are means you can move quickly when something needs attention. Your transaction records are stored in your account wallet history. You can review every deposit and withdrawal — including those made through Upay or Bank Transfer — from that screen. If a record looks incorrect, you can raise a dispute through the support contact on this page and we will check the entry against our system logs. Corrections to personal details such as your registered mobile number are handled in the account settings section; follow the fields shown there and complete any verification step displayed. For anything not covered by a self-service screen, our published support routes are the next step.
Open the wallet history section in your account to see a full log of transactions. This includes deposits and withdrawals processed through any payment method you have used.
Mobile number, email and other registered details can be updated in account settings. Follow the verification step shown on that screen to confirm the change.
If a charge, limit or account action is unclear, contact support through the routes listed on this page. Reference the transaction ID shown in your wallet history to speed up the review.
You can request account closure at any time. Submit the request through support and any remaining wallet balance will be returned through your original payment method, subject to verification.
Questions about these terms, your account or a specific transaction can be sent through any of the routes below. We publish the same contact paths site-wide so you always know where to go.
Open the chat widget from any page on 364ace. Use this for account access questions, transaction queries or any term you want clarified before taking action.
Send a detailed message to the support email address shown in the site footer. Include your account reference and, if relevant, a transaction ID from your wallet history.
The help section on 364ace covers common account and policy questions. Check there first — it may resolve your query without waiting for a reply from the support team.
We apply the same standards to every account on this platform. How we store data, manage cookies and handle account security are not separate policies — they all sit under these terms and are described below.
We store only the information needed to operate your account and process transactions. We do not sell or share your personal data with third parties outside of the payment processing and verification steps required to run the platform.
Cookies keep your session active and remember your account state between visits. You can manage cookie preferences through your browser. Disabling certain cookies may affect how your account screen loads on mobile.
Your login credentials are your responsibility. If you suspect unauthorised access, contact support immediately through live chat or email. We can suspend account activity while we verify the situation with you.
Account records are retained for the period required by our operating obligations. After account closure, you can request deletion of personal data not subject to a retention requirement by contacting support in writing.
These are the questions we hear most often about our terms and conditions. If yours is not here, the support routes above are the right next step.
Yes. All deposits, including those made through Upay and Bank Transfer, fall under these terms. Specific limits and conditions for each payment method are shown in your account wallet before you confirm a transaction.
We notify you through your registered contact details before any change takes effect. Continuing to use your account after that notification is treated as acceptance of the updated terms. You can also check the current version on this page at any time.
Access depends on your local law and the eligible regions we serve. If you are in a region where access is not supported, your account may be restricted. Check the eligibility conditions shown in your account or contact support to confirm your situation.
Any remaining balance is returned through your original payment method, subject to verification of your identity and payment details. Submit a closure request through support and follow the steps shown. Processing depends on the payment method used.
Open the transaction record in your wallet history and note the transaction ID. Then contact support through live chat or email, quoting that ID. We check it against our system logs and respond with the outcome.
Your access to game content from studios like CQ9, Joker, Pragmatic Play and JDB is covered by these terms. Individual game outcomes are determined by each studio's certified game engine. We do not override or adjust those results.