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364ace takes a straightforward approach to your personal data — we collect only what we need to run your account, process transactions through Upay or Bank Transfer, and keep the platform working on your phone. Access and use of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information and the credentials you use to log in from your phone or browser. When you make a deposit or withdrawal using Upay or Bank Transfer, we record the transaction reference, amount and method to maintain your account wallet history. We also collect device and session data: browser type, IP address, screen size and pages visited. This helps us keep the mobile experience consistent whether you return on the same handset or switch to a different device. We do not sell your personal data to third parties. Data shared with payment processors — such as those handling Upay or Bank Transfer routes — is limited to what they need to complete your transaction. Cookies and similar tools track your session state so you stay logged in and so the lobby loads your last position correctly. You can manage cookie preferences in your browser settings. Retention periods follow applicable law; we do not hold data beyond the period needed for account operation and compliance purposes. If you have a question about a specific data point on your account, the support contact in this policy is the right place to start.
This policy covers the data we handle directly across the 364ace platform, including account registration, login sessions and transactions. It does not extend to third-party services you reach through links on the site, and your use of any external service is subject to that service's own terms.
Data collected when you register, log in or recover your account — including email, phone and session tokens — is covered fully by this policy. We control how this data is stored and who can access it within our systems.
Payment records tied to Upay and Bank Transfer are within scope. We share only the minimum data each payment processor needs. Transaction logs stay in your account wallet history and are not shared beyond what processing requires.
Browsing behaviour on the 364ace platform — pages visited, game categories opened, time on page — is collected to improve navigation and session continuity on mobile. This data is held by us and is not sold to advertisers.
Links to external sites, game content providers or support tools that redirect you away from 364ace fall outside this policy. Check each third-party service's own privacy notice. We are not responsible for how those services handle your data.
You have practical options when it comes to the data we hold on your account. You can request a summary of the personal information stored against your account, ask us to correct any detail that is wrong, or ask questions about how a specific data point is used. For example, if your registered phone number or contact email is out of date, you can update it directly in your account settings — the fields are visible once you are logged in on your phone or browser. If you want to raise a data question that goes beyond a simple account edit, the support contact below is the right path. We aim to respond to data queries clearly and without unnecessary delay. Availability of certain rights may depend on applicable law in your region, so mention your location when you get in touch. Do not include payment credentials or full card details in any message you send us.
Request a summary of what personal data we hold linked to your account. Use the support contact on this page to submit your request clearly.
Update your registered contact details directly in account settings while logged in. For fields you cannot edit yourself, contact support with the correction needed.
If you are unsure why a data point was collected or how it is used, contact us through the published route. Include your account reference so we can respond accurately.
For deletion or restriction requests, reach out via the contact route in the support section. Note that some data must be retained for compliance; we will explain any limits that apply to your request.
If you have a question about this privacy policy, want to check what data we hold or need to raise a correction, use the contact routes published on the 364ace platform. We do not list operating hours or response time commitments here as these can change; check the support section on the site for the current contact status.
The live chat widget is available from the footer and account pages on 364ace. Use this for quick data queries or to start a correction request while you are logged in.
Send detailed data or privacy questions to the support email address listed in the contact section of the site. Include your account reference and a clear description of your request.
The help section on the site covers common account and data questions. Check there first — if your question is not answered, escalate through live chat or email.
We handle your data with standard security practices: encrypted connections on login and transaction pages, access controls that limit which staff can view account records, and session management that logs you out after inactivity on mobile. Cookie preferences can be adjusted in your browser at any time.
Login, account and transaction pages on 364ace use encrypted connections. This applies to both mobile browser sessions and desktop access, keeping your credentials and payment references protected in transit.
Session cookies keep you logged in across pages on the same device. You can clear cookies or block non-essential ones in your browser settings. Clearing session cookies will log you out of the platform.
We keep account data for as long as your account is active and for the period required under applicable rules. When data is no longer needed and there is no legal obligation to retain it, we remove it from active systems.
To request a correction or ask about deletion, use the support contact routes. State your account reference and the specific data point. We will confirm receipt and explain what action is possible under applicable law.
These questions cover the data and rights topics we hear most from account holders in Bangladesh. If your question is not here, use the support contact route.
We collect the registration details you enter — name, contact information and login credentials — plus device and session data when you log in. Payment method references, such as Upay or Bank Transfer details, are recorded when you make a transaction. We collect only what is needed to operate your account.
We share transaction data with payment processors only to the extent needed to complete your Upay or Bank Transfer request. We do not sell your data to advertisers or unrelated third parties. Third-party services you access via links from the site have their own separate policies.
Contact us through the live chat or email route listed in the support section. Include your account reference and ask for a data summary. We will confirm what information we hold and clarify how each category is used. Availability may depend on applicable law in your region.
Yes. For corrections you can handle yourself — like updating your contact email or phone — log in and use your account settings directly. For deletions or changes you cannot make yourself, contact support with the specific request and your account reference. Some data must be retained for compliance reasons; we will explain any limits.
Cookies maintain your login session and help the lobby load your last position on mobile. Non-essential cookies can be blocked through your browser settings. Note that clearing all cookies will log you out of the platform and may affect how some pages load on your next visit.
The policy covers all accounts active on the 364ace platform. However, certain data rights and the extent to which they apply depend on your local law and eligible regions. If you are unsure what applies to your situation, mention your location when you contact support so we can respond accurately.